Payments & Refund

We would entertain a refund, only on the below condition/conditions are full-filled:

1. For any Return/Refund of order/orders, the buyer/customer shall intimate within 7 days of delivery
2. A full Refund amount would be credited if cancellation request is sent before it gets dispatched from our warehouse facility. Once the order is dispatched, you can make cancellation request upon successful delivery, where shipment, packaging & service charges estimating to 60% of the order amount would be deducted from the refundable amount.
3. For product “Mystery Box“, a Return request would mean the return of the whole box along with it’s entire content. No individual item/content/book can be separately canceled/replaced/returned. For a Return/Refund of “Mystery Box”, the buyer/customer shall intimate within 7 days of delivery  oncare@drtituslassar.com , mentioning the reason of return. Upon reviewing, the amount would be subsequently refunded deducting shipment, packaging & service charges estimating to 60% of the order amount.

Note:

1. Estimated time to process and credit the refund amount may take up to 7-10 days.
2. Our return address will be as mentioned on the billing invoice as well as at Contact Us page.
3. Refund would be issued using the same mode of payment, used while placing the order.
4. At any point of time the refunds will not exceed the actual value of the goods.
5. We will not refund the custom duties, taxes, COD charges if applicable, or paid by you at time of receiving the goods.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or outdated delivery address including any form of a PO Box address.
2. After 3 failed delivery attempts by our courier agencies.
3. Package refused by recipient.
4. Products returned in a damaged condition.
5. Missing contents of the product.